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Survey support team
For queries regarding survey appointments and subsequent risk improvements please email [email protected]
Any policy specific query’s should be directed to one of the trading teams from the above dropdown.
All press enquiries
Email: [email protected]
Agency team
For queries regarding new and existing agency arrangements including Terms of Business Agreements (TOBAs).
Email: [email protected]
Please note all new agency enquiries should include full postal address and contact details.
MID Database Enquiries
For more information on changes to the MID process, please review the Q&As on our RSA Integration – Important Information page.
- To add and update vehicles, visit: https://navigate.mib.org.uk
- We have provided a guide for policyholders needing assistance in their application on Navigate. View
- Email: [email protected]
- Please include policy number(s) in your enquiry
- We believe it can take up to two working days for Navigate to respond to queries.
- There are some helpful tips on the Navigate process here (link to news article Update on change to the Motor Insurance Database (MID) - NIG).
- To add or update vehicles, visit our third party MID portal provider, Motor Data Solutions (MDS).
- When your motor policy migrates from DLG to RSA you will receive an email from them asking you to log in to their portal to set up access.
- If your policy doesn't start or renew on or after 2nd September 2024, MDS will not be able to support any queries you direct to them.
- Once MDS have sent you your email, if you have any questions about portal access please contact them.
- Email: [email protected]
- Please include policy number(s) in your enquiry
For Salary Sacrifice policies please contact your underwriter in the first instance.
Helpline services
Eurolaw commercial legal & UK tax advice
Phone: 0345 878 5024
Counselling service
Phone: 0345 878 5029
Emergency glazing & security assistance
Phone: 0345 878 5455
Health & medical service
Phone: 0345 878 5024
Business emergency assistance
Phone: 0345 878 5024
The DAS employment manual offers comprehensive, up-to-date guidance on rapidly changing employment law. To view it, please visit www.dasinsurance.co.uk/employment-manual
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