Document Finder

What type of NIG documents are you looking for?

For the best experience please view this Document Finder in one of these browsers: Chrome, Edge, Firefox or Safari

Document Finder

I’m looking for the document library on nig.com

Visit nig.com/documents

Documents

Document Finder

I don’t know my username for TheHub

Speak to your Broker Administrator or email [email protected]

Document Finder

I don’t know my password for TheHub

While on TheHub login page, click forgotten password.

Or Click Here

Document Finder

I need to register for TheHub

On TheHub login page, click on the ‘Need To Register’ tab

Or Click Here

Type in Agency Number and follow the steps to register

I don’t know my Agency Number

1. Speak to your Broker Administrator

2. If you don’t know your Broker Administrator speak to your usual NIG contact or email [email protected]

3. If you don’t have a Broker Administrator fill in this form

Document Finder

I can’t find the Policy Number

Examples of where to find the Policy Number on your client’s schedule or Statement of Fact

Document Finder

I still can’t find the Policy Number

Try searching using your Quote Reference on NIG’s TheHub:

Use the search function in the top right of TheHub to search Quote Reference.

Visit TheHub

I’ve found my client’s documents and I need to download them

Document Finder

I don’t know the Quote Reference

1. Your eProduct Quote Reference is near the top of your quotation summary

Note: Quote References never start with a zero

2. Or your Quote Reference may be on your Renewal Migration quote email

Note: RFQ = Quote Reference

Document Finder

I can’t find my client’s documents on TheHub using the Quote Reference

Search Client Name on TheHub.

Your client’s documents should appear in TheHub search results.

I’ve found my client’s documents and I need to download them

Document Finder

I’ve found my client’s documents and I need to download them

a) Click view

b) Click Documents tab

c) Email these documents to yourself or your client. Please remember documents that are accessible on NIG.com (i.e Privacy Notice, Policy Wording) must be obtained through the document library and sent separately.

Document Finder

I can’t find my client’s document on TheHub

1. Once logged into TheHub, click the eDocs button

Go to eDocs

2. Your recent clients’ documents appear on the eDocs welcome screen.

If you can’t see the documents you are looking for, use the Client Document Search function.

Document Finder

I can’t see my client’s document on eDocs

Use the eDocs search process

TOP TIPs

1. Are you using the Client Document Search functionality?

2. Have you made an adjustment today?
If so, the documents will only be available on eDocs tomorrow (i.e. the next working day) after 3pm.

3. Using multiple Login IDs?
Close your browser (Chrome) completely, open new browser and log into eDocs with new Login ID (refreshes the agency when you log back in)

4. For more troubleshooting information about eDocs click here 

If you still can’t find your clients’ documents please contact your usual NIG contact or use webchat if signed into TheHub.

Contact Us

Document Finder

I received an invalid credentials message

Have you checked you are using the correct Login ID for the branch that your client is aligned with?

Yes, I’m using the correct Login ID

If you still can’t find your client’s document please email [email protected] with
• Agency Number
• Login ID details
• Screenshot of error message

Document Finder

I’m looking for a document, and I eTraded the policy via a Software House

Look for the documents on the Software House platform

Document Finder

I need to change the email correspondence address for Renewal Bulletins and Renewal Declarations

This can be changed in TheHub by the Broker Administrator:

  1. Select Admin
  2. Select Broker Details tab
  3. Select Amend Email
  4. Update the email address and select Next

All Renewal Bulletins and Renewal Declarations will now be emailed to the updated email address.

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