News & Views

Online claim submissions for Motor and Property – now live

31 July 2019

Estimated Read Time: 2 min 30 seconds


We’ve developed a quick and easy way to make a motor or property claim without the need to call or email. Just visit our new claims webpage at https://nig.com/claims and submit your claim by clicking the relevant button. You’ll then need to answer a series of questions about the policy and the claim. The intelligent question set guides you through the information required with the option to upload videos, images and supporting documents from any device.

You can report any motor claim and the following types of property claim (restricted due to potential complexity).

• An Escape of Water
• Accidental Damage
• Impact
• Theft
• Malicious Persons
• Fire
• Storm
• Boiler Breakdown 

Both brokers and customers can claim online. When a customer submits the information, the broker also receives notification and a copy of the claim, for their records.

Before you proceed with the questions you’ll need the following details handy for property claims:

• Policy number
• Contact details
• Cause of loss
• Incident details (including what happened, when and where the incident took place)
• Details of the damage

And for motor claims you’ll need:

• Policy number and policy holder details
• Claim details
• Vehicle and vehicle damage details
• Driver and applicable passenger details for all vehicles involved
• Any witness and emergency service details
• Who’s responsible for the accident (if known)
• Supporting evidence (Photos / Videos / CCTV / Dashcam etc.)

If you’ve already completed a claim form there’s the functionality to upload a printed version, along with supporting evidence without having to send large files via email. We’ve also reduced the associated question set, making it easier and quicker for you to notify us directly of a loss.

It only takes around 10 minutes to log the most complicated claims and can take as little as three minutes to enter the basic details and upload documents you already have.

A submission link will also be emailed to you, so you can submit the claim via any device. This gives you the flexibility of uploading photos of the damage directly from your mobile phone.

Started your online submission but got interrupted? No problem, you can come back to it later. If you had to dash to a meeting part way through, you can pick up where you left off by clicking on the link you received via email and continue the submission at any stage from any device.

Once you’ve submitted your claim online, you’ll be contacted in 24-48 hours of the claim notification. If the claim is validated from the information supplied, we could be offering settlement or will have taken the next steps such as instructing suppliers where required to get the claim moving as quickly as possible.

Your claims relationship manager will be more than happy to answer any queries you may have. Online submissions for Liability claims go live later this year so watch this space!