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It’s your time to be heard – 2022 eTrade Survey is open

The annual Insurance Times eTrade survey is open until midnight on Sunday 20th March. The survey is your chance to provide important and honest feedback on our eTrade offering.  We use this feedback to help shape the future of our eTrade proposition across TheHub and software houses. We strive to constantly improve in a digital environment where innovation is essential.

The last few years have been challenging times for us all. If this period has taught us anything, digital transformation is greater than ever, and, with that, the importance of trading digitally has significantly increased. Our teams have worked hard to ensure our online offering was evolving to provide you and your clients the best service from NIG.

As we looked at the key improvements to TheHub in our last article, here’s a look at some of the key deliveries operationally and on software houses from 2021:

Operational (eTrade team):

  • Response to Covid-19 – support from sales team during peak periods and stayed open for business and communication with brokers and clients.
  • Growth within National eTrade Centre – recruitment of eight new underwriters with more to come. Continued focus on developing existing underwriting team to enhance their underwriting authority and product coverage.

Software houses:

  • Smooth rollout of Property Owners Standards revised question set on Acturis and other iMarket software houses.

What’s next for TheHub in 2022?

We never stop striving to make TheHub the best it can be. Here’s a quick look at some of the key developments we have in progress this year.

We’re streamlining the Property Owners quote journey. The property risk capture will be simplified, making it faster to complete. Instead of applying cover extensions (such as accidental damage or loss of rent) to individual properties, we plan to make it possible to apply these to all properties in one click.

As well as this, we’re deploying artificial intelligence aided processes to TheHub so quote times and policy retention at renewal improve.

It’s time to have your say

If you can spare a moment of your time to share your experiences of trading with NIG digitally in this year’s Insurance Times eTrade Survey, it would mean a great deal to us. We continue to adapt our online proposition, and we can only do so with your feedback. 

Take part in the survey here.

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