Developed in response to broker demand, our National Trading Centre (NTC) in Manchester brings together a team of experienced telephone account managers and empowered underwriters, to make a decision quickly, providing brokers with one consistent, attentive and responsive service regardless of geography.
Our 18 dedicated underwriters and 4 proactive telephone account managers are keen to talk to both existing and new brokers about their opportunities, big and small. With expertise across Commercial Combined, Motor Trade, Fleet and Property and access to the full NIG suite of products, risk management tools and claims capabilities, we’re very much open for business and our dedicated sales team are proactively looking for opportunities.
We pride ourselves on being flexible and developing solutions that meet your client’s needs. For example, we recently worked on a challenging opportunity which saw us providing a solution for a fleet of electric vehicles as part of a salary sacrifice scheme for a major energy provider.
Our capabilities
National Trading Centre with the capabilities to provide the service you and your clients need.
- Excellent customer service – Every broker has a telephone account manager who can be contacted at any time and will respond swiftly to your opportunities and enquires.
- Open communication – We respond to all cases with a prompt call so we can get to the root of the opportunity right away.
- A wide range of expertise – Whatever your case, you’ll be speaking to an underwriter who’s a professional in that particular area.
- Empowered decision-making – All our underwriters are empowered to make decisions, so you get results quickly.
- Trusted and relevant services – Including Benchmark Building Valuation and the Business Interruption Cost Calculator are available to all brokers and their clients as part of our risk management proposition (Risk Assist).
- A flexible approach – We work in an agile manner to ensure we find the most suitable solution.
Please get in touch, our telephone account managers are ready and looking for opportunities.
Meet the team
Phill Smith, NTC Sales Manager
21 years’ experience
“Our energetic sales team and knowledgeable and experienced underwriting team are always ready to proactively work with brokers to find the right solutions for their clients. We’re invested in growing and developing relationships and collaborating on both transactional and transformational opportunities.”
Mark Underford, Portfolio Underwriter – Motor
27 years’ experience
“Customer service is at the heart of everything we do. Empowered and knowledgeable underwriters with a great reputation, a flat structure, together with a wide range of products providing high levels of standard cover. This enables us to make decisions quickly, respond promptly and ultimately meet our mutual clients’ needs and expectations. We pride ourselves on our agility, providing innovative yet credible and workable solutions to risks.”
David Lawson, Portfolio Underwriter – Property & Casualty
33 years’ experience
“Working in the NTC is about bringing insurance full circle – people do business with people. Picking up the phone to the NTC will get you through to an underwriter who has the skills, motivation and knowledge to make a decision. Our tailored products and technology allow us to be relevant and provide solutions while still doing what we’ve always done – providing asset protection since 1894.”
