Broker administrator FAQ’s

What is a broker administrator?

A broker administrator is someone who works within the brokerage and has been nominated by the broker principal to oversee user access on TheHub.

The broker administrator’s role is to keep the agency’s user records up to date, authorise new users, reset passwords, and give users access to online functionality, including commercial quotes and cover notes.

Why do we need a broker administrator?

As part of the terms and conditions for using TheHub, all agencies should have a broker administrator in place. It is the broker administrator’s responsibility to keep user records up to date and to advise broker support when old records need to be deleted for security purposes.

It is also the broker administrator’s responsibility to notify new users of their user ID when accounts are activated, and whenever a user has a query relating to their user ID.

How does my agency appoint a new broker administrator?

If your agency does not have a broker administrator in place, or you would like to replace the current administrator, please complete a broker administrator nomination form.

• Once completed, please sign, scan, and email it across to [email protected]. We will arrange for your chosen broker administrator’s account to be activated.
• It is recommended that your agency has more than one broker administrator to cover holidays and any absences.

This form should also be used if you wish to change your broker administrator at any time.

How do I add new users?

To add a new user, please follow the steps below:

• Log in at TheHub at www.nig.com (please contact us via [email protected] if you have forgotten your username or password, alternatively use the self-service password reset option).
• Select ‘Add new user’ at the bottom of the page.
• Complete the user’s details and select the functionality they will require access to (such as commercial quotes and cover notes).
• Automated emails will then be sent to the inbox of the email address used during registration to confirm the username and password.

Why shouldn’t users share email addresses?

When a new user applies for an account, they are asked to enter an email address. This email address is used by NIG to send information about TheHub to the user, and also to communicate their new username and password details. Login details should be kept secure, and for this reason, we encourage users to have an individual email address set up as opposed to a shared email address used by other colleagues.

How do I reset my password?

Providing you know your username, you can use the self-service password reset facility. This can be found under the login section on the homepage by clicking on the ‘Forgotten password?’ link.

Alternatively, you can email the NIG broker support team: [email protected].

How do I reset passwords for other users?

You can reset passwords for other users in your agency and they will receive new password details straight away. To do this, please follow the steps below:

• Log in to TheHub using your username and password.
• Click on ‘Amend’ to the right of the user you need to reset.
• Check that the user’s email address is correct (if not, please update the email address, save the changes, and return to the previous step).
• Scroll down to the bottom of the page and click ‘Generate new password’ once.
• The user will then receive an email containing their new password.

How do I amend a user’s access?

• Log in to TheHub using your username and password.
• Click on ‘Amend’ to the right of the user that you want to amend.
• Tick/untick the boxes next to the user’s name under the relevant service to add or remove access.
• Click ‘Save Changes’ at the bottom of the page.
• The user will need to log out and log back in for their account to show the changes.

How do I give a user access to cover notes?

• Log in to TheHub using your username and password.
• Click on ‘Amend’ to the right of the user that you want to amend.
• Tick the ‘Cover notes’ check box.
• Click ‘Save changes’ at the bottom of the page.
• The user will need to log out and log back in for their account to show the changes.

How do I amend a user’s details?

To amend the name of a user, a request must be sent to [email protected].

Salutation, phone number, and email addresses can be amended by the broker administrator following these steps:

• Log in to TheHub using your username and password.
• Click on ‘Amend’ to the right of the user that you wish to amend.
• Change the relevant information in the required field.
• Click ‘Save changes’ at the bottom of the page.
• The user will need to log out and log back in for their account to show the changes.

Can I remove accounts that are no longer required?

If a member of staff is no longer employed by your agency or you no longer want an individual to have access, their account must be deactivated for security reasons. We are unable to remove deactivated accounts completely from the system.

To deactivate an account or reactivate a locked user, follow the instructions below:

• Log in to TheHub using your username and password.
• Click on ‘Amend’ to the right of the user that you want to amend.
• Uncheck the ‘Account active’ tick box to deactivate OR uncheck the ‘Locked’ tick box to reactivate.
• Click ‘Save changes’ at the bottom of the page.