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In March, we introduced Faster Payments to further enhance our BACS settlement solution. This means money could arrive in a policyholder’s bank account within 2 hours, instead of the usual 3-5 days.

However, we’ve taken another small, but significant step, to simplify and speed things up and offer more choice. As before, you or your policyholders send us bank details by email and we’ll arrange a claims payment. But if you want an even faster service, we’re now taking bank details over the phone. The choice is yours.

It’s all part of NIG’s commitment to not only offer more choice, but also make life simpler, faster and effortless for brokers to trade with us. Whether that’s through your regional office or when it comes to claims.

We welcome your feedback, too. It’s how we continually improve our claims journey. So we’d be grateful if you can complete the claims survey link after the first notification of loss, and when a claim is settled.

If you have any queries, please contact your NIG Claims Relationship Manager or usual claims contact.