Growing demand for faster broadband and other digital communication services means telecommunication providers globally are migrating to new ‘All IP’ (Internet Protocol) networks.

In the UK, this means the existing predominantly copper-based Public Switched Telephone Network (PSTN) will be entirely replaced by a faster ‘All IP’ fibre network and infrastructure by 2025. The process has been underway since 2021.

What impact will this have?

The PSTN switch-off will have wide-ranging impacts across many industries, not least because of its implications for alarm signalling.

Many legacy alarm signalling systems rely on the PSTN to dial out to Alarm Receiving Centres. So, once customers transfer to an all-IP connection, these devices will no longer be able to conduct their intended tasks – rendering them ineffective and leaving customers at risk.

All types of alarm systems – intruder, lift, fire or telecare, for example – will be affected, and this will also extend to CCTV systems that use ISDN services.

What can businesses do?

As most products will stop operating once the switchover has been made, it will likely mean upgrading to a new alarm system. The two main providers of signalling systems, Redcare and Dual-Com, have already launched new Internet Protocol and GSM based IP product lines.

Intruder alarm system providers are being encouraged to upgrade end users as soon as possible to avoid being caught in the chaos of last-minute upgrades in the months before the 2025 deadline.

Keeping clients up-to-date

The majority of NIG’s product suite contain an Intruder Alarm Condition that requires the Insured Premises to have a working intruder alarm in full effect. It is therefore vital that your clients are aware of any required upgrades to ensure their systems are compatible with the new set-up.

If you have any questions or would like further information about how to support your clients, please get in touch with your usual NIG contact.