With my first quarter as MD drawing to a close and 2018 almost over, I’m reflecting on the past year – what’s been achieved and what more there is to do in 2019.  Whilst market dynamics continue to change at an even greater pace, the strength and longevity of our broker relationships remains reassuring and solid.

I believe a strong broker-insurer relationship is crucial and it’s only by working in partnership with you that we can continue to succeed in the market. We’re continually looking for ways to add value and we’re shaping our service, propositions and processes around your needs. The introduction of our National Schemes Centre and the evolution of our National Trading Centre are just two of the ways we’ve adapted our business to become more effortless to trade with and there’s more to come next year.

We’re also investing in new technology and product innovation to ensure our offering reflects the changing needs of your customers whilst finding more efficient ways of delivering them to you.  Our Motor Trade One product launches today bringing with it enhancements, extended limits and improved documentation.  It’s an example of how we’re refining our processes to make things easier and save you time.  Plans are already underway for more products to follow during 2019 and beyond so there’s plenty to do.

As a team we’re looking forward to the New Year and the opportunities it will bring to engage with our broker community, so that we can deliver together in these interesting times.

Thank you for your continued support this year. Best wishes for a happy festive season and a prosperous 2019.