We’re constantly evolving our eTrade offering in response to broker feedback, to make it as easy as possible to trade with NIG and provide the right products to meet your clients’ needs. We’ve recently made Professional Indemnity cover available as an optional add-on with our Professionals eProduct, making things more straightforward for both you and your clients.
Despite a hardening market, we’re very much open for business. In the past year we’ve thoughtfully expanded our underwriting footprint and increased limits on a number of eProducts, as well as making additional covers available to reflect changing market needs. The shift towards homeworking, both in the short and long term, is changing the risk landscape for businesses – exacerbating some risks and mitigating others. As part of our continuous improvement approach to product development we have adapted, removing some quotation referrals as well as increasing policy limits on Business Interruption, Goods in Transit and Household Contents Sums on our Business From Home eProduct.
Recent months have seen us make a number of key changes to TheHub to enhance the broker experience. In the first quarter of 2021 we launched the Companies House look-up facility and later this year the Trade look-up facility will go live, making it easier to match eProduct to risk.
We’ve also taken proactive steps during the Coronavirus pandemic, deploying the skills and knowledge of our national salesforce to help with the unprecedented increase in call volumes, to ensure we continue to provide the support when it is needed most. We’ve also now recruited new team members to support us moving forward.
Our eTrade capabilities
Ease of access – Our products are available via TheHub and Software Houses, 24/7. We achieved five-star ratings for Software House Trading and for our own extranet TheHub, two years in a row (2019 and 2020) in the Insurance Times eTrade survey.
Making things simpler for brokers – To reduce the need to contact us, we action Software House requests sent via ‘Submit to Underwriter’, and there is a self-service negotiation functionality for premiums and commission.
Dedicated eTrade underwriting centre – Our expert team are happy to help, whether you trade on TheHub or Software Houses. We offer support via webchat, email or phone, whatever’s easiest for you.
Frictionless trading – Last year over 80% of successful eTrade new business quotes were completed without the need for a referral. If you do need support, TheHub’s built-in referral process makes it quick and easy for you to ask questions. Webchat is accessible throughout the entire quote journey.
Access to our risk management proposition – NIG Risk Assist is available for all brokers and clients to support in managing and reducing risks.
A focus on continuous improvement – We review the question sets for each of our eTrade products every quarter, ensuring they are in line with customer needs.
Want to know more about how eTrade can help you and your clients? Get in touch via your usual NIG contact to find out more.