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Don’t forget the helpline services for clients during Coronavirus (Covid-19) Pandemic

09 April 2020

The majority of our customers are dealing with a lot of challenges during this time. In order to help we would like to remind you we have a range of helplines and services provided by third parties offering specialist support that you, our brokers, can share with your clients.

Please refer clients to their policy documents to ascertain which helplines they have access to, and we hope this support proves valuable to you and your clients.

Health, wellbeing & stress services
During the Covid-19 outbreak, the need for accurate and swift health advice has never been more critical.

  • Relevant health and medical advice provided by a medically qualified person.
  • Support with a wide range of issues, including finding doctors, clinics or treatment facilities and complementary health services.
  • They can also answer questions regarding inoculations, sports and exercise.

Phone: 0345 878 5024

Counselling services
With so much uncertainty and change in our personal and work lives, managing mental wellbeing has never been so important.

  • Access to a confidential service for those dealing with issues such as stress, depression, bereavement and relationships.
  • Onward referrals to relevant organisations.
  • Using this service helps to improve productivity, reduce absence and shows additional commitment to employee welfare.

Phone: 0345 878 5024

Commercial legal and UK tax advice services
Does your client need confidential advice on commercial legal problems affecting their business?

  • Eurolaw provides specialist support on issues with employment or tenant/landlord disputes, VAT or contract disputes – plus more.
  • Immediate advice from a qualified legal advisor. They can also call back at a suitable time.

Phone: 0345 878 5024

Security services
With many offices currently unoccupied and staff working from home, it is paramount to consider the security of their premises.

  • Emergency glazing and security assistance.
  • Efficient replacement service available for fixing internal and external glass, replacing locks and other emergency security measures.

Phone: 0345 878 5024


Helpful websites

Employment:
For those insured with NIG, the DAS Employment Manual offers comprehensive, up-to-date guidance on rapidly changing employment law.

DAS Business Law:
Your clients can create ready-to-sign contracts, agreements and letters in minutes using the DAS Business Law service.

  • Simply register at www.dasbusinesslaw.co.uk
  • Gain access to useful tools, articles and information on a range of topics, including new legislation and employment issues.

When registering, your clients will need to use the following code to get access to a range of free documents: DAS472301.

We hope your clients find the helplines and services useful. For any other help or advice, please speak to your usual NIG contact. Further information can also be found in our policy documents.